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Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated promptly and efficiently. This is so important to us that it’s actually part of our Technical Support Mission Statement: TO PROVIDE TIMELY, COURTEOUS, AND EFFECTIVE TECHNICAL SUPPORT TO SYSTEM IMPROVEMENTS STAFF AND ALL TAPROOT® CUSTOMERS, […]
Continue Reading May 2025 Customer Satisfaction Survey Winner
High pressure gas and fluid vented from well after blind ram opened. High pressure gas and fluid venting occurred from a well after a blind ram opened. Leading up to this, a service rig had tripped out of a hole with a milling BHA. The hole was not filled on trip out due to the […]
Continue Reading Lessons Learned: High Pressure Gas Vented After Blind Ram Opened
5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training in 3rd & 4th Quarters of 2025 For a complete 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Course outline, CLICK HERE. To get a quote for a course at your site, CLICK HERE. What are the dates and locations of our upcoming public 5-Day TapRooT® Courses? See […]
Continue Reading July-December: Public 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training
As Senior Product Manager at TapRooT®, I’m excited to team up with our Chief Technology Officer, Dan Verlinde, to guide you through our comprehensive TapRooT® Software Course. We’ll show you how to harness its full potential to streamline your investigations, uncover root causes faster, and implement effective corrective actions with confidence. Whether you are a […]
Continue Reading Join Us for the TapRooT® Software Course
Psychosocial hazards, like job stress, poor leadership, and exposure to traumatic events, can hurt both worker well-being and business performance. But not all safeguards are created equal. Just as with physical safety, the most effective way to protect workers is prevention. That’s where the Hierarchy of Psychosocial Hazard Controls comes in. Inspired by the traditional […]
Continue Reading How to Control Psychosocial Hazards
Bring your team to Lake Tahoe for the TapRooT® Advanced Root Cause Analysis Team Leader Training Course, July 28-August 1, 2025. Register now for the 5-Day TapRooT® Advanced RCA Team Leader Training Course in Lake Tahoe. Where you’ll stay in Lake Tahoe for the TapRooT® RCA Advanced Team Leader Training Course. Venue Information: Harvey’s Lake Tahoe […]
Continue Reading Lake Tahoe, TapRooT® RCA Advanced Training, July 28-August 1
Are the Causes of AI Error and Human Error the Same? The conversation around AI has exploded in the last few years. However, many have been disappointed in the results. If you have been playing with AI, you have experienced some errors. You may have received false information, or it has focused on the wrong […]
Continue Reading AI Mistakes: Human Error in Disguise?
Where Do You Get the Lessons That You Need? It’s a fact that everyone and every company needs to improve. One way to improve is to learn lessons from others. These lessons could be from industry leaders’ success stories or lessons learned from failures (accidents, incidents, and other misadventures). So, in this article, I will […]
Continue Reading Lessons Learned That You Need
VIRTUAL 3-Day TapRooT® Root Cause Analysis Training For a complete 3-Day Virtual TapRooT® Root Cause Analysis Course outline, CLICK HERE. To get a quote for a course for your site, CLICK HERE. Click the link below to register for an upcoming 3-Day Virtual TapRooT® RCA Course. JULY EST (US East Coast Time Zone) – July […]
Continue Reading VIRTUAL TapRooT® RCA Training: July-October, 2025
I asked, ChatGPT Answered I was reading about what people had to say about the best root cause analysis system and I wondered how AI would answer the question. So I asked ChatGPT this question: “What is the best root cause analysis system for simple and complex incident investigations?“ I asked the question this way […]
Continue Reading ChatGPT Says This About RCA