Crazy People Changing the World

Crazy People Start Revolutions

The video below is just 60 seconds long, but it is worth watching. Steve Jobs narrates the Think Different ad about changing the world…

My first computer was a Kaypro. But my second computer was a Lisa. That was the first Mac that Steve Jobs designed. And it led the way to the MacIntosh revolution that eventually changed the world.

How TapRooT® Root Cause Analysis is
Changing the Way the World Solves Problems

We started figuring out the fundamentals of root cause analysis in the mid-1980s. We started System Improvements in 1988 with a Mac and an Apple Laser Printer. We were crazy enough that we thought we could change the way that people found the root causes of problems.

By 1991, Linda Unger and Mark Paradies had developed the TapRooT® Incident Investigation System (advanced root cause analysis). And we wrote the first three-ring binder…

During the early 1990s, we did work for the US NRC, Chevron, GE, Intel, ARCO, Mobil, Fermilab, OSHA, EPA, Exxon, and many others.

In 1992, we started developing the first root cause analysis software – MacTapRooT™! It was finished in 1994.

We sold it with a MacIntosh Plus Computer in a backpack with a portable inkjet printer. The whole investigator’s workstation could be carried in the backpack for an investigation…

In 1992, we started teaching courses outside the US. Here’s Linda Unger and Mark Paradies with some students at a course in London…

Soon, we were teaching all over the world – Mexico, Thailand, Canada, the Netherlands, Italy, Norway, Sweden, Australia, Denmark, Singapore, … and more.

Here’s Mark teaching a TapRooT® Course in Thailand…

And Linda teaching a TapRooT® Course in Aberdeen, Scotland…

That’s when we discovered that our mission had changed. We were influencing people around the world. We realized that we were…

Performance leaders in various industries around the world were using TapRooT® Root Cause Analysis to stop fatalities and accidents and reduce minor incidents. Some were even using it proactively. Some were applying it to quality issues and hospital patient safety sentinel events.

Yes, we were crazy enough to think we could change the way the world solves problems. That is our passion. And we convinced others to join our crazy mission.

Crazy People All Over the World Revolutionizing Performance

Today, we have a staff of 30 people in Knoxville, Tennessee, and over 60 instructors worldwide, helping us “Change the Way the World Solves Problems.”

They have extensive experience in a wide variety of industries. They teach in a variety of languages. And they believe that using TapRooT® Root Cause Analysis can help people dramatically improve:

• Safety
• Quality
• Operational excellence
• Equipment reliability

They are passionate about spreading the word about advanced root cause analysis and what it can do.

Their belief helps spread the excitement about finding the root causes of precursor incidents and learning from them to prevent major accidents. They know that when our clients put TapRooT® RCA to work, they will save lives, prevent injuries, and improve operations, quality, and equipment reliability.

In addition to continually updating the TapRooT® Process, Books, Training, and Software, …

…we are developing a new generation of expert TapRooT® Instructors.

To keep leading System Improvements and keep TapRooT® RCA progressing into the future.

Thus continuing the legacy of excellence.

Don’t Miss the Opportunity to Help Change the Way the World Solves Problems

If you don’t know much about TapRooT® Root Cause Analysis, the easiest way to learn is to attend one of our public TapRooT® Courses. See the dates and locations for upcoming courses HERE.

Or sponsor a course at your site. CONTACT one of our Implementation Advisors about the best course for your site (see the various course types HERE).

Learn more about our patented, award-winning software and schedule an executive briefing.

If you were trained to use TapRooT® Root Cause Analysis in the past, plan to attend the 2024 Global TapRooT® Summit being held at the Horseshoe Bay Resort near Austin, Texas, on April 29 – May 3, and learn about all the improvements that we’ve made to help you perform even better investigations and root cause analysis. Keep up to date and make your improvement program even better.

And to all our clients, thanks for your passion, support, ideas, and continued encouragement.

Know that you are saving lives and changing the way the world solves problems.