Retail and eCommerce Industries use TapRooT® Root Cause Analysis

Retail and eCommerce – the Backbone of the Economy

Retail and eCommerce are the intersection of your employees with the consumer. This interaction can be in-person at a brick-and mortar facility, on the phone with a customer, or a totally digital experience. An incident at any level of this relationship can cause an immediate disruption to your business. Use TapRooT®, the world’s most advanced (and easiest to use) root cause analysis system, to avoid costly injuries, environmental releases, negative customer interactions, and hits to your reputation.

Challenges:

Provide a safe environment for interactions between your employees and automation
Conduct accurate inventory and shipping control
Ensure safe conditions for your drivers
On-time delivery of merchandise
Prevent food safety issues
Smooth streaming of digital content
Efficient resolution of customer complaints
High security of customer data
Correct quality control issues
Polite interpersonal interactions between employees and customers
Provide an environment of continuous improvement
Rapid on-boarding and training of new employees

Success Story

I took over responsibility for HSE at a research, production, administration, and distribution facility that was having problems with ergonomic illnesses. These types of illnesses were especially troubling in our order entry and distribution areas. I had previously been trained in TapRooT® and knew how it could help people to quickly find root causes without the negative connotations usually found in investigations. Therefore, I thought that this would be an excellent candidate for a pilot program.

We licensed our facility and had System Improvements personnel train a core group of 25 investigators from the various organizational units that would be investigating these and other incidents. We then performed a root cause analysis of the ergonomic incidents and implemented immediate corrective actions. One of the actions was to encourage earlier reporting of these injuries/illnesses.

The reporting of ergonomic illnesses increased by up to 40% in some areas. This was even higher than expected, but the early reporting of ergonomic illnesses helped us reduce the illness’s severity. By fixing the root causes and getting early treatment, we could avoid surgery. This was a positive step for employees and our company. The severity of ergonomic incidents for the entire facility was reduced while the frequency of reporting the incidents increased. The most dramatic improvement was in the customer service department. The severity decreased from 96.4 to 0.0!

The impact of this improvement is significant. It means much less pain and suffering for our employees by fixing problems early – before significant injuries occur. Long term it also means reduced cost for ergonomic illness-related surgeries and lost time during rehabilitation. This is reflected in the cost of our self-insured worker’s compensation costs which we have saved on average over $1 million per year for the past six years.
Dennis Osmer

TapRooT® - Changing the Way the World Solves Problems

Root Cause Analysis is a critical part of your management system. TapRooT® was built (and is continuously improved) to help your company meet the ever increasing demands for improved quality, safety, environmental stewardship, efficiency, regulatory compliance, and customer satisfaction. See how we can help you meet these challenges.

Training

Your people can be world-class problem solvers after attending TapRooT® Root Cause Analysis training,

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Software

Improve the efficiency and effectiveness of your problem solvers and analyze your root cause data to discover system issues using the patented TapRooT® Software.

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Facilitation

Need help with a difficult or politically sensitive investigation? We can support your efforts with our experienced engineers/experts.

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Implementation

Don’t reinvent the wheel. Take advantage of our experienced TapRooT® experts to help you design your performance improvement initiative.

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Occupations

The TapRooT® System enables professionals across a variety of occupations to become better at solving problems within their organization. Find out how TapRooT® can be a helpful tool in your career.

Quality

Improve process performance, minimize errors and stop customer complaints and regulatory issues by using the TapRooT® system.

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Safety

Create a safer workplace by fixing the root causes of incidents and proactively finding and fixing problems before an accident occurs.

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Environmental

Accidental releases can be an environmental nightmare. Use TapRooT® to proactively prevent the next big accident.

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Equipment Reliability

Use Equifactor® for effective troubleshooting and root cause analysis to stop repeat equipment failures and keep your equipment running at peak performance.

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TapRooT® for Retail and eCommerce Industries

Retail and eCommerce – the Backbone of the Economy

TapRooT® - Changing the Way the World Solves Problems

Occupations

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