TapRooT® - Changing the Way the World Solves Problems
For over 30 years, we've developed and improved a powerful root cause analysis system supported by effective training and the patented TapRooT® Software. Industry leaders use the TapRooT® System to improve safety, human performance, equipment reliability, and quality by investigating precursor incidents before major accidents happen.
Process
TapRooT® is a systematic process to find and fix the root causes of audits/assessments, precursor incidents, and major accidents. Use TapRooT® to:
- Collect, understand, and organize evidence about what happened. The TapRooT® tool, the SnapCharT® diagram, reduces investigator bias and makes the facts make sense without developing hypotheses.
- Identify all the Causal Factors (the human errors or equipment failures) that led to the problem – the starting point for root cause analysis.
- Use expert guidance to analyze human errors using the Human Performance Troubleshooting Guide and equipment failures using the Equifactor® Troubleshooting Tables.
- Analyze the real root causes of problems guided by the Root Cause Tree® Diagram and Dictionary.
- Develop effective fixes for problems using the Corrective Action Helper® Guide and Safeguard Analysis to stop repeat incidents or significantly reduce their consequences.
Software
The patented TapRooT® Software is a cloud-based, user-friendly, root cause analysis tool that can be accessed with a browser on a wide variety of devices – laptops (PC or Mac), tablets, or even phones – and provides a central repository for an incident investigation data. The TapRooT® Software can be licensed for hosting on your cloud, we can provide hosting, or individuals can create accounts on our TapRooT® Software cloud site. TapRooT® Users will find that the software guides the investigator through the systematic process with ease. TapRooT® Software includes:
- All of the essential TapRooT® techniques: SnapCharT®, the Root Cause Tree® and Dictionary, Safeguard Analysis, and the Corrective Action Helper® Guide.
- The optional TapRooT® techniques: Equifactor®, Critical Human Action Profile (CHAP), and Change Analysis.
- Customizable reports that the investigator can use to confidently provide presentations or written management reports.
- The ability to trend incident and root cause data.
- Tracking of corrective actions.
- A lessons-learned module.
Training
The TapRooT® System is a tested, documented, root cause analysis process that is used around the world. Early on we understood that no matter how good the process is, we had to develop world-class training to teach people to stop the bad habits of placing blame and jumping to conclusions and demonstrate the new ways to understand and fix problems using TapRooT®.
We start with the 2-Day TapRooT® Root Cause Analysis Course for people who will be investigating low-to-moderate risk incidents (precursor incidents) using the essential TapRooT® Techniques.
For those that will investigate both precursor incidents and major accidents, we developed the 5-Day Advanced Root Cause Analysis Team Leader Training that includes both the essential and the optional TapRooT® Techniques and instruction on interviewing, information collection, and human performance improvement.
For those mainly interested in equipment reliability, we developed the 2-Day Equifactor® Equipment Troubleshooting and TapRooT® Root Cause Analysis Course. This course can be shortened to one day to teach just the troubleshooting techniques to technicians who will apply them every day in the field.
Beyond our standard courses, we have specialty courses on root cause analysis for auditing, trending, human performance improvement, healthcare sentinel event investigation, interviewing and evidence collection, and risk management. These courses are offered prior to our annual Global TapRooT® Summit.
All of our training can be provided at your site or see our public course list.
