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August 21, 2024 | Barb Carr

TapRooT® RCA Gets Beyond Bias and Blame

Black Plant Incident

Marcus Miller, Vice President, System Improvements, and Paul Ramsey,  Application Analyst III at Tucson Electric, discuss a black plant incident.

Digging into the problem with TapRooT® Root Cause Analysis, they are no longer “looking for an operator who made a mistake on a command,” and the investigation results encouraged more people to get on board to find the real root causes of incidents instead of placing blame. “The number one thing that TapRooT® does for you is change your culture,” said Paul.  

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